Returns & Exchanges

At ARC Asian Grocer, we strive to ensure your pantry is filled with the highest quality authentic products. If you receive an item that is damaged, expired, or incorrect, our policy allows for a seamless resolution process within 7 days of delivery.

Return Process

• 1.
  Document the Issue

  Take clear photographs of the product, the packaging, and the specific defect or expiration date to help us verify the claim.

• 2.
  Contact Customer Support

  Email our support team with your order number and the photos within 7 days of receiving your shipment to initiate the request.

• 3.
  Await Evaluation

  Our quality control team will review your request within 48 hours to determine if a replacement, store credit, or refund is appropriate.

• 4.
  Receive Resolution

  Once approved, we will process your refund to the original payment method or dispatch a replacement item at no additional shipping cost to you.