Frequently Asked Questions
Everything you need to know about shopping with ARC Asian Grocer
How do you ensure the freshness of produce during shipping?
We use specialized insulated packaging and gel ice packs for all perishable items. Our team hand-picks the freshest produce on the day of dispatch to ensure it reaches your doorstep in optimal condition.
What is your delivery range and estimated shipping time?
We currently ship nationwide. Orders are typically processed within 24 hours. Depending on your location, standard shipping takes 2-5 business days, while express options are available for major metropolitan areas.
Are your products authentic and where are they sourced from?
Yes, we pride ourselves on 100% authenticity. We source our products directly from reputable distributors across Asia, including Japan, Korea, China, Thailand, and Vietnam, to provide a genuine culinary experience.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on perishable goods. However, if an item arrives damaged or incorrect, please contact our support team within 24 hours of delivery for a full refund or replacement.
Do you offer bulk discounts for restaurant owners?
We do! We offer a dedicated wholesale program for businesses and bulk purchasers. Please reach out to our wholesale department via the contact form to discuss volume pricing and specialized logistics.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and processed through a secure payment gateway.